// customer support

How can we help you?

Search our docs, browse FAQs, or reach our support team directly. We typically respond within 24 hours.

Documentation
Full API reference, guides, SDK docs, and integration walkthroughs.
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System Status
Real-time health of all ThinkNCollab services, integrations, and uptime history.
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CLI Reference
Complete thinkncollab-cli command reference with examples and flags.
CLI docs
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Email Support
Direct line to our support team for billing, account, and technical issues.
support@thinkncollab.com
Avg. response: < 24h
Documentation
Detailed guides, API reference, CLI docs, and integration tutorials.
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Self-serve · always available
System Status
Check real-time health of all services before raising a ticket.
View live status
Live · updates every 60s
GitHub Issues
Bug reports and feature requests for open-source components.
Open an issue
Community · public
faq
Frequently Asked Questions

Quick answers to the most common questions.

Why is my GitHub OAuth showing "redirect_uri not associated"?
The callback URL in your GitHub OAuth App settings must exactly match the one your app sends. Go to github.com/settings/developers, select your OAuth App, and ensure the Authorization Callback URL is set to https://thinkncollab.com/github/callback.
How do I reset my password?
Visit the Forgot Password page and enter your registered email. You’ll receive a reset link within a few minutes. If you don’t receive it, check your spam folder.
How do I connect my GitHub repository to a room?
Navigate to your Room → Integrations → GitHub. Click "Connect GitHub" and authorize ThinkNCollab. Once authorized, you can link any repository you have access to.
Why are webhooks not triggering on my repo?
Ensure the GitHub App is installed on your organization/repository and the Webhook Secret matches GITHUB_WEBHOOK_SECRET in your server config. Check the status page to verify webhook health.
My payment failed what should I do?
Failed payments are usually due to card limits or bank restrictions. Try a different payment method, or contact your bank. If the issue persists, raise a support ticket above with your order reference and we’ll investigate.
How do I install the ThinkNCollab CLI?
Run npm install -g thinkncollab-cli then tnc login to authenticate. Full instructions are in the CLI Documentation.
Can I get a refund?
We offer refunds within 7 days of purchase if you haven’t used significant platform resources. Contact us at support@thinkncollab.com with your order ID.
How do I report a security vulnerability?
Please email security@thinkncollab.com directly. Do not raise public GitHub issues for security vulnerabilities. We take all reports seriously and respond within 48 hours.